For ages 21+

Play with a clear head,
and with responsibility

At khirkiya 11, we believe online gaming is entertainment — not a solution to life's problems. On this page you will find ways to keep yourself safe, tools to set limits, and guidance on where to get help if needed.

21+

All services on this site are for persons aged 21 and above only. Minors are strictly prohibited from opening an account or playing any games.

Why responsible gaming matters

Controlled gaming means staying fully in charge of your time and money.

Online casino or sports betting can be a form of entertainment — but when it becomes a habit and starts affecting daily life, it becomes a concern. khirkiya 11 is committed to giving its members the opportunity to play in a healthy and controlled environment. We want you to sit down for every session with a clear budget and time limit, and stay within those boundaries.

Winning from betting or gaming is not guaranteed. Never wager money you cannot afford to lose. Reading our Terms and Conditions will tell you what rules apply to using your account. If family members or close ones feel your gaming habits have changed, take their views seriously.

Problem gambling does not only cause financial harm — it can also affect family relationships, mental health, and your career. If you ever feel gaming is getting out of control, contact our support team immediately — we are ready to help in Bengali. To learn more about us, visit our About Us page.

Tools to protect yourself

khirkiya 11 gives you several tools to stay in control of your gaming.

Session Time Limits

Set a maximum time for each gaming session. When the set time is up, the account will automatically send a break reminder.

Deposit Limit Setting

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately.

Self-Exclusion

You can temporarily close your account for a set period, or permanently exclude yourself for an indefinite period.

Activity Review

You can view your gaming history, deposit amounts, and withdrawal details at any time — this helps you understand your own habits.

Bet Limit Setting

You can stop yourself from placing a single bet above a certain amount. This makes it easier to avoid excessive bets in each round.

Cooling-Off Break

Put your account on pause for a few days. You can choose a cooling-off break of anywhere from 24 hours to 30 days yourself.

To use these tools, go to your account settings or let our 24/7 live chat support team know — they will help you take the necessary steps.

Warning signs of a problem

If you notice the following signs, do not ignore them — seek support.

Spending beyond budget

You are repeatedly going over the budget you set for yourself, or placing more bets to try to recover money you have lost.

Losing track of time

You cannot tell how long a gaming session has been going on, or you stay up late playing for long stretches.

Hiding from family

You are concealing how much you are playing or how much money you are spending from family or friends.

Escaping stress

You are using gaming to take your mind off work pressure, family problems, or loneliness.

Moving toward debt

You are borrowing money for gaming, dipping into savings, or cutting back on everyday essential expenses.

Unable to stop

You have tried to reduce or stop gaming several times but have not succeeded, and you feel restless when you are not playing.

Ask yourself

Think through the questions below — answer them honestly.

In the past month, have you placed bets more than once to try to recover money you lost?

Have family members ever expressed concern about your gaming habits?

Have you gone past the limits you set for yourself while playing and felt regret afterwards?

Have you skipped work, study, or social responsibilities to sit down and game?

Do you get irritable or uncomfortable when you are unable to game?

Have you borrowed money from friends or family for gaming?

If the answer to any one of these questions is "yes", it is a warning sign. Do not blame yourself — seek support. Asking for help takes courage.

Where to get help

Rather than trying to handle problem gaming alone, seek support from trusted sources.

khirkiya 11 Support Team

Our 24/7 live chat and email support is available in Bengali and English. Contact us directly to enable self-exclusion or set limits.

Family and Trusted Friends

Talk openly with people close to you. Family members can often see the situation more clearly from the outside and can provide the support you need.

Professional Counsellors

Contact a mental health specialist or professional addiction counsellor. This service is available at mental health centres and government hospitals across Bangladesh.

khirkiya 11's commitment

We follow the steps below to ensure a safe and responsible gaming environment.

Age verification at account registration — access is completely blocked for those under 21.
Upon receiving a self-exclusion request, the account is deactivated without delay.
If an unusual change in a customer's gaming pattern is noticed, we proactively reach out.
Privacy is fully protected — personal and financial information remains secure.
Our 24/7 support team is able to communicate in Bengali and is actively ready to help.
Every transaction and data transfer is kept secure with SSL encryption.

Contact Us

Live Chat Support 7 days a week, 24 hours a day — in Bengali and English

Email Support [email protected]

Responsible Gaming Department Contact us directly for dedicated help with self-exclusion or setting limits

In accordance with our Privacy Policy, all your information is completely confidential — it is never shared with any third party.

Protecting minors

Keep underage family members away from online gaming.

khirkiya 11 is strictly for persons aged 21+. It is important to take a few precautionary steps to ensure children or teenagers cannot access your account.

Log out of your account after every session and never save your password on a device.
Use parental control software on devices accessible to children to block gaming apps or websites.
Never leave payment information (bKash, Nagad, Rocket, Upay) open where children can see it.
If you suspect a minor has used your account, inform our support team immediately.

Questions about responsible gaming

Common questions are answered below. For more details, see the full FAQ.

For temporary self-exclusion, the account is reactivated automatically once the set period ends. For permanent self-exclusion, there is a specific waiting period and a formal request must be submitted through the support team to reactivate it. In either case, contact our live chat for full details.

Yes, a request to lower your deposit limit takes effect immediately. However, increasing the limit may involve a review period — this is in place to ensure no one changes their decision on impulse.

Yes. If you feel bonuses are affecting your gaming habits, you can turn off bonus acceptance from your account settings. This decision can be changed at any time. Our support team is ready to help with this.

If you think a family member is gaming excessively or in a harmful way, speak with them directly and with empathy first. If needed, seek help from a professional mental health counsellor. You can also inform our support team about the situation — they will help guide the next steps.

Yes. The World Health Organization (WHO) has recognized gaming addiction as an established behavioral condition. It can be effectively managed through professional therapy, Cognitive Behavioral Therapy (CBT), and counselling services. Seeking help is not a sign of weakness — it shows awareness.