khirkiya 11's Privacy Policy

khirkiya 11 places the highest priority on the privacy of its users. This document explains what personal information we collect when you register, log in, or use our platform, and how that information is processed.

This privacy policy is an integral part of khirkiya 11's Terms and Conditions. By creating an account on the platform, you confirm that you have read and understood this document. Persons under the age of 21 are strictly prohibited from registering or providing information on this platform.

This policy may be updated from time to time. For any significant changes, we will send a notification to your registered email address and inform you clearly on the website.

We collect the types of information described below in order to operate our services properly. The reason each type of information is needed is stated alongside it.

Type of Information	Examples	Purpose of Collection
Identity Information	Full name, date of birth, national ID number	Account verification and age confirmation (21+)
Contact Information	Email address, mobile number	Transaction notifications, support, and security alerts
Financial Information	bKash/Nagad/Rocket/Upay number, transaction history	Processing deposits and withdrawals
Device and Technical Information	IP address, browser type, device identifier	Security monitoring and fraud prevention
Usage Information	Game history, betting patterns, session duration	Service improvement and responsible gaming monitoring

2.1 Automatically Collected Information

When you visit our website, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes your browsing habits, preferred game categories, and time spent on the platform. This information is used to improve your experience and to resolve technical issues.

2.2 Information Received from Third Parties

For payment verification and identity confirmation, we sometimes receive a limited amount of information from trusted third-party service providers. Information received from third parties is also governed by this privacy policy.

We use the information we collect only for specific and legitimate purposes. Those purposes are described below:

• To enable account registration, verification, and management.
• To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• To correctly deliver bonuses and promotional offers.
• To prevent fraud, money laundering, and other illegal activities.
• To effectively operate 24/7 customer support.
• To identify and resolve technical issues on the platform.
• To review users' gaming habits and support compliance with responsible gaming guidelines.
• To send important service-related notifications.

We will never use your information for any purpose not stated here, and we will not sell or transfer it to advertising third parties without your explicit consent.

We are committed to protecting the privacy of your personal information. Information may be shared with third parties only in the following limited circumstances:

4.1 Service Provider Partners

We share necessary information with selected technology partners for payment processing, technical support, and security verification. These partners operate under our instructions and are contractually obligated to use your information only for the designated purpose.

4.2 Legal Obligations

We may be required to disclose information pursuant to a court order, a lawful request from a law enforcement authority, or another legal requirement. Such disclosures will always be made within a legal framework.

4.3 Fraud and Security

Information necessary to prevent financial fraud and protect the security of the platform may be shared with security partner organisations.

khirkiya 11 uses industry-standard SSL encryption and secure server infrastructure to keep your information safe. Access to personal information is restricted solely to employees who need it for their work.

How long your information is retained depends on its type and purpose. Financial transaction records may be kept for an extended period in accordance with legal requirements. Some information may be retained for a defined period after an account is closed.

Despite security measures, some risk always exists when transmitting data over the internet. We strive to maintain the highest security standards, but we cannot guarantee complete security.

Our website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your experience.

• Essential Cookies: Necessary for maintaining login sessions and running core platform functions.
• Functional Cookies: Used to remember your preferences, language selection, and personalised settings.
• Analytics Cookies: Collect aggregated data to understand how the platform is used — no individual can be identified.
• Security Cookies: Used to detect fraud and unauthorised access.

You can control cookies through your browser settings, but disabling essential cookies may affect some core platform functions.

You have the following rights in relation to your personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Marketing Opt-Out: The right to stop receiving promotional messages.
• Complaint: The right to raise an objection about how your information is used.
• Data Portability: The right to receive your information in a structured format in certain circumstances.

To exercise these rights or to learn more about how we use your information, you can contact our support team at any time. Answers to privacy-related questions are also available on our FAQ page.

khirkiya 11 is operated exclusively for persons aged 21 and above. We do not knowingly collect any information from persons under 21. If such information is collected for any reason, it will be deleted immediately.

Sensitive information such as national ID numbers, religious beliefs, and health-related data is collected only when strictly necessary for identity verification and is stored with additional security.

Our server infrastructure may span multiple regions. If your information is processed outside Bangladesh, we ensure that equivalent data protection measures are in place in the destination region. Appropriate security agreements are always maintained for such transfers.

khirkiya 11 reserves the right to amend this privacy policy when necessary. For significant changes:

• A notice will be published in a prominently visible location on the website.
• Registered users will be notified by email.
• The "Last Updated" date at the top of the document will be clearly stated.

Continued use of the platform after a change will be taken as your acceptance of the revised policy.

We believe that data protection and responsible gaming go hand in hand. We use information about your gaming habits to identify signs of excessive play and provide timely support.

To learn more about khirkiya 11 — our values, scope of services, and commitments — visit our About Us page.